Type 2
Educational workshops that involve into other programs

Give 'em' The Pickle - Customer Service

Learn how practicing the four principles; service, attitude, consistency and teamwork provides excellent customer service.

• Learn how to assess morale and impact on customers
• Find it easier to deal with customers and provide better service
• Know several techniques for dealing with a variety of customer situations
• Understand your customers, yourself and Why??
• To identify why active listening is important for effective customer service
• Learn how "attitude" can be picked up in person and over the phone/mail
• To learn the importance of "Symbiotic Relationships" and how they can help your culture

Respectful Workplace/Ethics/Code of Conduct

• Realize the importance of a respectful workplace as part of culture
• Create an awareness of how one's behavior can impact and influence others
• Describe the benefits of good ethics and conduct
• Describe the impacts of unethical behavior on staff and customers
• Recognize that small infractions are part of the problem.
• Describe how the organization's values, procedures and guidelines establish useful boundaries - that help create your corporate culture
• Performance Management - Accountability for Actions and Behavior The Carrot Principle and Appreciative Inquiry approaches.

This section is based on the 'Executive Coaching' concepts from Royal Roads University. In addition, participants receive the 'COACHING Out of the Box' workshop that forms the basis for continued learning and coaching expertise.

This approach trains everyone on the same material and provides a level playing field and ensures that employees understand their roles and expectations of the organization. The result is self-reliant, independent and accountable employees

ROI is enhanced employee satisfaction, retention, a more creative workplace, sustainable organizational growth and a corporate culture with engaged staff

Specifics: We review 'The Five Main Reasons Why We Perform Differently'.

Then customized to address the specific needs of the client Five Reasons are:

1. They don't know what they are supposed to do
2. They don't know how to do it
3. There are obstacles preventing them from doing the job
4. They can't do it
5. They won't do it

Note: You must determine which one of the above is the issue before any steps are taken. Some are management's responsibility and others the responsibility of the employees.

Work Groups and Teams - The Attitude Virus

So, why are we here today? We are now beginning to see that workplace diversity can include the large and small ways that people are different. When it comes to demographics and diversity-based conflict, we often blame what we perceive to be the biggest difference between ourselves and others as the cause. However, sometimes the smallest difference between two people can be creating the workplace conflict. By being aware of our own diversity, and the diversity of others, we can develop understanding and work in a reconciling way instead of one burdened down by conflict causing an Attitude Virus and Toxic Workplace

• Define stress, symptoms and effects
• Identify sources of stress and Identify techniques for managing stress
• Identify sources of "Negativity"
• Assess personal stress level
• Identify techniques for managing stress